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Head of Volunteering

The Head of Volunteering is responsible for developing strategy and providing tools and guidance to the Citizens Advice Service, to enable effective volunteer attraction, retention, management and development.  Having had a large influx of new volunteers through taking on the Witness Service, our brief was to find an individual who could bring cohesion and leadership around the volunteering strategy and operations, within a complex environment.

Prospectus was pleased to attract a diverse field of candidates including leaders within the volunteer management field from national voluntary organisations.

After receiving 120 applications and undertaking our selection process, we shortlisted 7 candidates, all of which were selected by Citizens Advice for interview. 

The appointed candidate has a long and varied track record within volunteer management and she brings a wealth of knowledge to the role.  This includes understanding the value volunteers bring to a complex organisation, and bringing innovative ideas to further develop Citizens Advice volunteer management strategy.  

You can read about the other 2 roles we partnered with Citizens Advice on by clicking below -

Head of Equality Strategy 

Head of Organisational Development and Learning